Our shipping and handling costs are charged on an 'at cost' basis based on the value of your order. We have added several price bands including a low one to allow purchases of small items such as single tubes tubes of paint without incurring high postage costs. For UK Mainland, on orders totalling more than £250, delivery is free (UK mainland only).
If you intend to order frames and artists materials it is a good idea to make two separate orders to ensure the art materials are not delayed while we make the frames. If you make a mixed order then we will send the art materials in a separate consignment if economical to do so.
UK Mainland shipping (Postal Zone 1) is charged as follows:
|Order Value||Shipping and Handling Costs||Service|
|Up to £5.00||£1.00||Royal Mail|
|£5.01 - £15.00||£4.99||Royal Mail or Courier|
|£15.01-50.00||£6.49||Royal Mail or Courier|
|£50.01-£175||£10.98||Royal Mail or Courier|
|£175.01-£250||£14.98||Parcel Force 24/48|
|Over £250||Free||As Required|
|Over Size Consignments
(ie very large frames)
|Quote||Specialist Fine Art Courier|
The Highlands and Islands, Northern Ireland, The Isle of Man and the Isles of Scilly (Postal Zone 2 and 3).
Place your order as normal and we will contact you for payment of any additional postage due.
European and international shipping will be charged at cost. Place your order and select Pick Up from Workshop. We will then contact you to discuss delivery options.
We aim to deliver your items as quickly as possible. 90% of the framing we sell is bespoke made and often painted so it is not always possible to quote accurate delivery times particularly if we are busy, because of this we recommend that you allow at least 14 working days for delivery. 'Working days' excludes weekends and bank holidays.
On the rare occasions where we are waiting for stock you will be kept informed of any possible delays via email and in extremis will be offered an alternative or a full refund.
Whilst we do our best to deliver orders in a timely manner we cannot guarantee delivery by any particular date or deadline unless previously agreed in writing (email). We are not responsible for any damage or costs incurred by you due to the non arrival of orders.
If you have a hard deadline to meet such as a handing-in or an exhibition hanging PLEASE INFORM US straight away or CALL US BEFORE making your order. We will do our best to help.
We take care with our packaging and damage in transit is rare. In the event of your items arriving damaged please report the damage to us as soon as possible, this will enable us to take the appropriate remedial action. It may be necessary to provide photographs of any damage so please keep all packaging. If a product is damaged in transit and you decide to repair it yourself or use it you may waive your right to compensation.